Shipping
- What are the delivery times?
Approximately 1 week
- How much is shipping?
Starting from €4.90. Free for orders over €17
- Do you ship internationally?
Of course!
- How can I track my order?
Once you place your order, a tracking number will be sent to you as soon as the order is shipped
Order and payment
- What payment methods do you accept?
Credit card, American Express, PayPal, Visa, Mastercard
- I haven't received my confirmation email, what should I do?
If you haven't received anything, please contact us at the following email address: gisela.paperco@gmail.com
Returns and refunds
- Can I return an item?
You can return an item or your order within a maximum of 14 days
- Who pays for return shipping?
Return shipping is free
- My notebook arrived damaged, what should I do?
Contact us at the following email address: gisela.paperco@gmail.com. Feel free to explain in detail and/or send us photos! We will find a solution :)
Products
- What is the paper weight?
"L'essentiel" Collection: 90gsm paper, 300gsm cover
- Are the pages lined, blank, or dotted?
"L'essentiel" Collection: lined
- Does the paper bleed with a felt-tip pen?
No, it doesn't bleed
- Are the colors true to the photos?
Colors may vary depending on the screen and photo lighting. We always try to be as true to reality as possible, but there may still be slight differences in brightness.
Brand
- Do you offer customization?
We'd love to! Not for now, but we hope to be able to do so later :)
- B2B
Are you a reseller? For any inquiries, please contact us by email at the following address: gisela.paperco@gmail.com